Terms and Conditions

About these terms

These terms and conditions govern your use of the Trauma Release Centre website and the services offered through it. By accessing this website or engaging our services, you agree to these terms. This website is operated by Concinnity Limited, trading as Trauma Release Centre, a company registered in New Zealand. Our services are delivered by Angela M. Carter, an IFS trained therapist and trained DBR practitioner.

Our services

Trauma Release Centre offers individual trauma-informed therapy, therapeutic group programmes, practitioner training through Concinnity, and digital resources including the Settle and Source app. All services are provided for general wellbeing and therapeutic support purposes. They are not a substitute for emergency mental health services, crisis intervention, or medical treatment.

Bookings and payments

Bookings are confirmed once payment has been received or an agreement has been made in writing. We reserve the right to decline any booking at our discretion. Payments are processed securely through Stripe. By making a payment you agree to Stripe's terms of service. Concinnity Limited does not store your payment card details.

Cancellation and refund policy

Individual therapy sessions

We require a minimum of 24 hours notice to cancel or reschedule a session. Cancellations made within 24 hours may be charged in full. Exceptions are made at our discretion in cases of genuine emergency.

Group programmes, trainings and retreats

Cancellations made more than 28 days before a programme, training or retreat will receive a full refund. Cancellations within 28 days are non-refundable, however your place may be transferred to another person or another date with prior notice.

Digital resources

Due to the nature of digital products, refunds are not available once a resource has been downloaded or accessed. If you experience a technical issue, please contact us and we will do our best to resolve it.

Professional boundaries and scope of practice

The content on this website, including articles, resources, and programme descriptions, is for informational and educational purposes. It does not constitute clinical advice and should not replace individualised professional support. If you are in crisis or need immediate assistance, please contact your local emergency services or a crisis support line in your country.

Intellectual property

All content on this website, including text, images, resources, programme materials, and the Settle and Source app, is the intellectual property of Concinnity Limited and Angela M. Carter unless otherwise stated. You may not reproduce, distribute, or use any content from this site for commercial purposes without written permission.

Limitation of liability

Concinnity Limited and Angela M. Carter take reasonable care in the delivery of all services and content. However, to the extent permitted by law, we are not liable for any loss, harm, or damage arising from your use of this website, our services, or any third-party services linked from this site. We are not responsible for the content, privacy practices, or reliability of any external websites or third-party tools referenced or linked from this site.

Governing law

These terms are governed by the laws of New Zealand. Any disputes will be subject to the jurisdiction of the New Zealand courts, though we will always seek to resolve concerns directly and respectfully in the first instance.

Contact us

If you have any questions about these terms, please contact us via the contact form on this website or email us at support@traumareleasecentre.com.

Changes to these terms

We may update these terms from time to time. The date at the top of this page reflects the most recent version. Continued use of this website following any update constitutes acceptance of the revised terms.