Privacy Policy

Your privacy matters here

This website is operated by Concinnity Limited, trading as Trauma Release Centre, based in Renwick, Marlborough, New Zealand. This policy explains what personal information we collect, how we use it, and your rights around that information.

What information we collect

Contact information

When you complete the contact form or book an enquiry, we collect your name and email address. This is used only to respond to your enquiry.

Payment information

If you purchase resources or services through this site, payments are processed securely by Stripe. We do not store your payment card details. Stripe's privacy policy is available at stripe.com/privacy.

Booking information

If you book a session or group through our scheduling tool, your name, email, and appointment details are collected by Calendly. Calendly's privacy policy is available at calendly.com/privacy.

Cookies and analytics

This site uses cookies to understand how visitors use the site. This may include pages visited, time on site, and general location. No personally identifying information is collected through analytics. You can disable cookies in your browser settings at any time.

How we use your information

We use the information we collect to respond to your enquiries and booking requests, process payments for services and resources, and understand how people use this website so we can improve it. We do not sell, rent, or share your personal information with third parties for marketing purposes.

How we store and protect your information

We take the privacy and security of your personal information seriously. We implement reasonable technical and administrative measures to protect your information from unauthorised access, loss, misuse, or disclosure, and we review our practices regularly to ensure your data is handled with care.

However, no website or internet transmission can be guaranteed as completely secure. While we do everything within our power to safeguard your information, we cannot be held responsible for data breaches or security incidents that occur within third-party services such as Stripe or Calendly, or as a result of circumstances beyond our reasonable control.

If you have any concerns about how your information is being handled, please contact us directly and we will respond promptly.

Third-party services

This site uses the following third-party services, each with their own privacy practices: Stripe for payment processing (stripe.com/privacy) and Calendly for appointment scheduling (calendly.com/privacy). We are not responsible for the privacy practices of these services and encourage you to review their policies directly.

Your rights

You have the right to know what personal information we hold about you, request a copy of your information, ask us to correct inaccurate information, and request that your information be deleted. This site is operated from New Zealand and we comply with the New Zealand Privacy Act 2020. If you are located outside New Zealand, additional rights may apply under the privacy laws of your country or region.

Contact us

To ask about your personal information, request deletion, or raise a privacy concern, please contact us via the contact form on this website or email us at support@traumareleasecentre.com. We will respond to all privacy requests within 10 working days.

Changes to this policy

We may update this policy from time to time. The date at the top of this page will always reflect the most recent version.